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FREE Freight

Simply spend $200inc. GST to receive free Courier Freight (within Australia)

* Conditions Apply

Frequently Asked Questions

 

Wall Plates

Q: Do you use genuine brand wall plates?

A: Yes, we only manufacture Custom Wall Plates using brand name wall plates like CLIPSAL, HPM, Legrand, PDL and Hager. We never use generic or compatible looking wall plates.

Q: Can you print our company logo onto an AV Wall Plate?

A: Yes, we can print your logo onto any wall plate brand and colour, including Black Wall Plates.

Q: What format do you require to print our company logo?

A: Vector format (like .eps or .ai) is preferred but you can supply us with any raster format (like .jpg, .gif, .png, .pdf) as long as it is Hi-Res. Images commonly seen on websites are not Hi-Res and are unsuitable.

Q: What brands of wall plates do you sell?

A: We keep blank wall plates of many brands on our shelves ready to manufacture. This includes CLIPSAL, HPM, Legrand, PDL and Hager. If your brand is not listed we would be happy to work with you to expand this list.

Q: Can we supply are own brand of wall plate for manufacturing?

A: Yes. There will be a small setup fee for tooling setup but this is a One-Time fee.

Q: How long will it take to manufacture my order?

A: 98% of orders are dispatched in 2 working days. Large orders require a little more time.

Payment

Q: What payment methods do you accept?

A: Visa Card, Master Card, Direct Deposit. We do accept Cheque but these must clear our bank account before your order is dispatched.

Q: Do you charge a Credit Card Surcharge?

A: No

Q: Can I pay by Cash?

A: If you wish to Pick Up your order you can pay by Cash. Just be sure to bring the correct amount as we don’t keep change.

Q: Do you offer Credit Accounts?

A: Only for approved customers. If you would be purchasing from us regularly and would like to open a Credit Account then Contact Us for a Credit Application form.

Q: What about 14 Day Credit Accounts?

A: We do offer Credit Accounts for Schools, Universities and Government Departments. Simply fax or email us a Purchase Order on an official letterhead. We will confirm these details upon receipt of your order.

Pricing

Q: Do you offer Trade Discount?

A: We do offer Discount to qualified Trade Customers only.

Q: Do you offer Discount on large quantities?

A: Yes we will send you a quote based on your requirements.

Shipping

Q:Do you ship internationally?

A: Yes we do. Please contact us for details.

Q: Can I Pick Up my order?

A: Yes. All orders must paid for before Pick Up. Approved Credit Account holders are excepted.

Q: How long will it take to receive my order?

A: For capital cities within Australia, most orders are sent overnight. Large orders and for non-capital cities, orders will take 2-5 business days.

Q: What Freight options do you offer?

A: For small orders we offer Express Post shipping. This typically takes 1-3 business days within Australia and is Not Insured. We also offer Courier Freight. We use Fastway and Startrack Express within Australia and DHL for International Freight. All our Courier Freight is insured while in transit.